Channels maintains the same Enterprise-grade security standards trusted by many companies in the Fortune 500. No customer data is used to improve or train our model—all training occurs before the models are deployed. 

Our custom infrastructure on AWS means that as your volume of feedback scales, so too does your customer understanding. Unlike ChatGPT or other tools, channels can handle tens of thousands of data points without worrying about character or token limits.,

Channels uses Generative AI to identify and cluster data points by theme, identify positive and negative sentiments in your feedback, and and summarize themes and make them easily digestible.,

Unlike tools like ChatGPT—which may use your data to train their models—we use our own tailored processing infrastructure, meaning your data remains entirely your own.
Your feedback is safe with us and backed by GDPR, HIPPA, and SOC 2 certifications.

Channels integrates with Front, Intercom, Jira Service Management, and Zendesk. You can connect your own tools via our developer API or import data via CSV.,